Delivering Quality Craftsmanship Together

We take great pride in the custom work we do for our customers.

While complete customer satisfaction is our goal, because we work with a natural product there are times when questions arise about expectations.

Because wood color can vary within a particular wood species, Distinctive Door Designs does not guarantee exact color matching. Specific requests for color or grain detail must be made in advance and may cause an increase cost.

We guarantee your satisfaction for a period of 1 year from the date of shipment.

  • We repair and/or exchange of any product proved defective under normal use and care.
  • Our guarantee shall not apply to items improperly stored, handled, installed, or finished items
  • Replacement only of materials that were supplied.
  • Any additional costs such as finishing, labor, etc. will not be included.

  • In order to guarantee against warping of more than 1/4 inch, any door over 24 inches wide and/or 44 inches high will require two panels. If the customer specifies a single panel door over 24 inches wide and/or over 44 inches high, it will carry no guarantee.
  • It is recommended that you inspect the products before you have them finished. An 80 micron finish may not be adequate for all woods and/ or stains. It is up to the customer to decide if further sanding is required.
  • Distinctive Door Designs, Inc. doors are manufactured with a 150 grit cross grain scratch front and back. For an additional charge, products can be run through an orbital sander which will remove the 150 grit scratch and leave an 80 micron (190 grit) finish.
  • Distinctive Door Designs, Inc. does not guarantee that our products are finish-ready when you receive them. Distinctive Door Designs, Inc. reserves the right to inspect all damage claims.

Charges for changes in orders

There are three categories for charges for changes.

Category 1. No charge.

Orders that have been placed and paperwork may be out in the shop. But no wood has been cut.

Category 2. 100% charge of the new items and 50% of the price of the items canceled. (without tax or delivery charges).

Paperwork is out in the shop and wood had been cut to begin the job.  Basically, past the rip saw.

Category 3. 100% of the new items and 100% of the price of the items canceled.

The job has been built.  Out of the rotating door clamp for doors, PE has been built, or box has been assembled.

March 23, 2023